Return & Refund Policy

At Milor, we care about the quality of our products and your experience with every order. Because Milor Multi Millet Sattu is a food product, we follow specific guidelines to maintain product safety, hygiene, and quality.

Please read the following Return & Refund Policy before placing your order.

1. Our Return Policy

Due to the nature of food products, we generally do not accept returns of opened or used products.

However, if you receive a product that is damaged, defective, incorrect, tampered with, or otherwise not in acceptable condition, please contact us and we will review the issue and, where applicable, arrange a replacement or refund.

2. When Can I Request a Return or Replacement?

You may contact us if:

You received the wrong product.
The product arrived damaged.
The product packaging was visibly damaged or tampered with.
The product seal is broken when received.
The product appears to have been spoiled or compromised upon delivery.
You received a product that is past its expiry/best-before date.
The product is missing from your order.
You received fewer products than you ordered.

All claims are subject to verification.

3. Time Limit for Reporting an Issue

Please contact us within 48 hours of delivery if you receive a damaged, incorrect, tampered, or otherwise problematic product.

To help us resolve your issue quickly, please provide:

Your order number
Your name and contact details
A description of the issue
Clear photographs of the product
Photographs of the outer packaging and shipping label
A photograph of the batch number and expiry/best-before information, where applicable

For certain issues, we may request additional information to verify the claim.

4. Products That Cannot Be Returned

For hygiene, food-safety, and quality reasons, we generally cannot accept returns for:

Products that have been opened or partially consumed
Products that have been used
Products damaged after delivery due to improper storage or handling
Products returned without prior approval from our customer support team
Products where the issue is based solely on personal taste or preference
Products ordered incorrectly by the customer, unless otherwise required by applicable law

If you are unsure whether your order qualifies, please contact us before sending anything back.

5. Damaged Products

If your Milor product arrives damaged, please take photographs of the package and product before disposing of or using it.

After reviewing the claim, we may offer:

A replacement product, or
A refund, where applicable.

The resolution will depend on the nature of the issue and product availability.

6. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.

Please do not open or consume the incorrect product if you intend to report the issue.

7. Refunds

If your refund is approved, the refund will generally be processed to the original payment method, subject to the payment provider’s processing timelines.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service.

We will notify you once the refund has been initiated.

8. Replacement

If a replacement is approved, we will arrange shipment of the replacement product to the delivery address associated with your order, subject to product availability and applicable delivery conditions.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

9. Cancellation Policy

If you want to cancel an order, please contact us as soon as possible after placing the order.

An order may not be cancellable once it has been processed, packed, shipped, or handed over to the delivery partner.

If a cancellation is accepted, the applicable refund will be processed according to our refund procedure.

10. Delivery Refusal

If a package appears visibly damaged or tampered with at the time of delivery, you may refuse delivery where the delivery service permits this.

Please contact our customer support team immediately and provide your order details and photographs, if available.

11. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information while placing an order.

If an order cannot be delivered because of an incorrect, incomplete, or insufficient address provided by the customer, additional shipping or re-delivery charges may apply where permitted.

12. Refunds for Undelivered Orders

If an order is returned to us because it could not be delivered, we will review the reason for the failed delivery.

Where a refund is applicable, the amount refunded may be subject to applicable shipping, handling, or other charges, where legally permissible and disclosed at the time of purchase.

13. How to Request a Return, Replacement, or Refund

To report an issue with your order, contact us through:

Email: [your customer support email]

Phone/WhatsApp: [your customer support number]

Customer Support Hours: [your support hours]

Please include your order number in your communication so that we can locate your order quickly.

14. Inspection and Verification

All return, replacement, and refund requests may be reviewed before approval.

We may request photographs, videos, packaging details, batch information, delivery information, or other reasonable evidence necessary to verify the issue.

A request does not automatically guarantee a refund or replacement.

15. Food Safety

Please store Milor Multi Millet Sattu according to the storage instructions printed on the product packaging.

We cannot be responsible for quality issues caused by improper storage, exposure to moisture, heat, contamination, or handling after delivery.

If you believe a product is unsafe or compromised, do not consume it. Contact us immediately with your order and product details.

16. Policy Changes

Milor reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated revision date.

17. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Milor Customer Support

Email: milorindia123@gmail.com

Phone: [your phone number]

Address: [your business address]

Website: [your website]

Milor

Nutrition That’s Real. Energy That Lasts.

Thank you for choosing Milor Multi Millet Sattu.