Privacy Policy

At Milor, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you.

By using the Milor website, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to the website operated by Milor at:

Website: https://milor.in/

It applies to information collected through our website, online orders, customer support communications, forms, newsletters, and other interactions with Milor.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Personal Information

Full name
Email address
Mobile number
Billing address
Shipping/delivery address
Order details
Customer support communications

Transaction Information

When you place an order, information relating to the transaction may include:

Products purchased
Order value
Order date and time
Payment status
Transaction/reference information

We generally do not need to store your complete card, banking, or UPI credentials ourselves when payment is processed through a third-party payment provider.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate usage information
Referring website
Date and time of website activity

Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website usage
Improve website performance
Measure marketing effectiveness
Provide relevant communications, where applicable

You can manage cookies through your browser settings and, where provided, our website’s cookie controls.

3. How We Use Your Information

We may use information collected from you to:

Process and fulfil your orders
Deliver products
Process payments through authorised payment providers
Provide customer support
Respond to enquiries
Handle returns, replacements, cancellations, and refunds
Send transactional notifications
Improve our website and products
Understand customer preferences and website usage
Prevent fraud, misuse, and unauthorised activity
Maintain website and information security
Meet legal and regulatory obligations
Send promotional communications where permitted and where applicable consent or another lawful basis is required

4. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

When you make a payment, your payment information may be processed directly by the relevant payment provider according to its own privacy policy and security practices.

Milor does not intend to store complete payment-card credentials on its own systems.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

Payment processors
Shipping and logistics partners
Website hosting providers
Technology and IT service providers
Customer support providers
Analytics or marketing service providers
Professional advisers
Government authorities or regulators where legally required

We only intend to share information where reasonably necessary for the relevant business, contractual, legal, security, or service purpose.

6. Delivery Partners

To deliver your order, we may need to provide relevant information such as your name, mobile number, delivery address, and order information to our logistics or delivery partners.

This information is used to fulfil your order and facilitate delivery.

7. Marketing Communications

If you choose to receive promotional communications from us, we may send information about:

New products
Offers
Discounts
Recipes
Millet-related content
Brand updates

You may unsubscribe from promotional emails or other marketing communications at any time using the available unsubscribe option or by contacting us.

Transactional communications relating to your orders may continue where necessary.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account, device, and login credentials, where applicable.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, complying with legal requirements, and protecting our legitimate interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Choices and Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including rights to:

Request information about personal data processed by us
Request correction of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request other actions available under applicable data-protection law
Raise a privacy-related complaint

Requests can be submitted using the contact information provided below.

We may need to verify your identity or request additional information before processing certain requests.

11. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of those services before providing information to them.

13. Cookies

Cookies may be used to improve website functionality, understand visitor behaviour, and support website analytics or marketing activities.

You may disable or manage cookies through your browser settings. Certain website functions may not work correctly if essential cookies are disabled.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

For privacy-related questions, requests, or complaints, contact:

Milor

Email: milorindia123@gmail.com

Phone: [Phone Number]

Address: [Registered/Business Address]

Website: [Website URL]

Grievance/Privacy Contact: [Name or Designation, if applicable]

Milor will review privacy-related requests and respond in accordance with applicable law.